Waiting3need an admin decision
Oldest12d agosince it was raised
Raised by2support agents
With a ticket3every one of them
Why these arrive here
What support deliberately cannot do
- This page is a feature, not a backlog. Support has broad read across every tenant and a narrow set of safe actions. Everything outside that set lands here, so the list being non-empty means the restriction is working.
- Support cannot move money. No adjustment, no refund, no payout. Every one of those is an admin action with a mandatory reason and an audit row.
- Support cannot change a tenant’s state. Suspending or resuming a partner stops or starts copying for all of their clients at once.
- Support has no credential surface at all — absent, not hidden. An escalation asking for one is answered by explaining that no route returns a password, not by finding someone who can.
account 81329
ESC-412 · 10 Sep 2026
Client says the subscription was cancelled inside the refund window and the charge should be reversed. Support cannot move money.
- Raised by
- Omar Farouk
- Ticket
- 9104
- Waiting
- 4d ago
Cedar Markets
ESC-409 · 08 Sep 2026
Tenant asks to be un-suspended on a promise to fund within 48 hours. Support cannot change a tenant status.
- Raised by
- Nadia Vance
- Ticket
- 9088
- Waiting
- 6d ago
account 81204
ESC-401 · 02 Sep 2026
Client wants their stored broker password removed entirely rather than replaced. Nobody has a route that reads or exports it, so the question is whether deletion is offered at all.
- Raised by
- Omar Farouk
- Ticket
- 9051
- Waiting
- 12d ago